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ADM-211 - Salesforce Advanced Administrator
Salesforce certifications are highly demanded across large and small IT organizations across the world. The ADM-211 exam is part of the new Salesforce Advanced Administrator Certification. This exam measures your ability for leverage advanced Salesforce administration tasks, when optimizing and extending Sales Cloud and Service Cloud applications. A Saleforce Administrator must also show competence in designing advanced reports, dashboards, and business process automation.
The Salesforce Certified Advanced Administrator credential is designed for those who have advanced-level experience as a Salesforce Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and manage Salesforce, and continuously look for ways their companies can get even more from additional features and capabilities.
Here the list of topics you should understand to pass the exam:
- Leverage the advanced administration capabilities of Salesforce
- Design advanced reports, dashboards, and business process automation
- Optimize and extend Sales Cloud and Service Cloud applications
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Salesforce Advanced Administrator Exam Syllabus Topics:
| Section | Objectives | Weight |
|---|---|---|
| Data Management | - Explain the tools and best practices for improving and enriching data quality (validation, managing duplicates, enriching, archiving). | 10% |
| Sales Cloud Applications | - Explain how to customize and maintain products, price books, schedules, and quotes. - Describe the capabilities of forecasting (categories, hierarchy, quotas). | 10% |
| Security and Access | - Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, profile vs. sharing rules, Experience Cloud sites’ security settings, field and record level access, sharing rules, field level security, and record types). - Describe the capabilities of Enterprise Territory Management and the implications for the sharing model. - Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration. | 20% |
| Change Management | - Describe the options available to move metadata between environments (change sets, Salesforce extensions for Visual Studio Code). - Describe the capabilities and best practices for using change sets to move metadata between environments. | 10% |
| Analytics, Reports and Dashboards | - Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters). | 10% |
| Extending Custom Objects and Applications | - Describe the appropriate use of relationship types when building custom objects (master-detail, lookup). | 8% |
| Service Cloud Applications | - Explain how to create and maintain Salesforce Knowledge (Article Record Types, data categories). - Explain how to create and maintain service entitlements and entitlement processes. - Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel). | 10% |
| Content Management | - Explain how to set up and maintain Salesforce Content. | 3% |
| Auditing and Monitoring | - Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail). | 6% |
| Process Automation | - Given a scenario, troubleshoot an approval process. - Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process automation, formula fields, and when to use programmatic techniques). | 13% |
Salesforce ADM-211 Exam Certification Details:
| Duration | 105 minutes |
| Exam Price | Registration fee: $200 USD Retake fee: $100 USD |
| Recommended Training / Books | Administer, Extend, and Automate Salesforce (ADX211) Administer, Extend, and Automate Salesforce - Extended ADX-211E) Certification Preparation for Advanced Administrator (CRT 211) |
| Exam Name | Salesforce Advanced Administrator |
| Passing Score | 65% |
| Schedule Exam | PEARSON VUE |
| Sample Questions | Salesforce ADM-211 Sample Questions |
| Number of Questions | 60 |
| Exam Code | ADM-211 |
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