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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the best way to tell if your social software sales session went well with your customer?

A) When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer
B) When you have finished all of your slides
C) When they ask to connect to you via LinkedIn
D) When you have polite nods from your attendees

2. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Status Updates plug-in
B) Social Media plug-in
C) Notes Integrator plug-in
D) Media-Share plug-in

3. What is one of the goals when first meeting with customers?

A) Ask them which products they are going to buy today
B) Determine how much budget they have
C) Provoke your customer to thought and action as to how Social Business is changing how we work.
D) Deliver high-pressure sales tactics to close the deal

4. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
B) People don't add to the shareholder value, only profits do.
C) Machines are more reliable than people.
D) Your people are costing you too much money. Let me show you how to replace them with computers.

5. What are the five IT areas that are listed as transformational technologies in IT?

A) Hardware, Database, Software, Web 2.0, XML
B) Fortran, COBOL, Basic, C++, Java
C) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect
D) Mainframe, Departmental, PCs, Internet, Social

Solutions: