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Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. Users report that all external callers are leaving urgent voice-mail messages. Where can this behavior be changed?

A) Under the Message Settings > Unidentified Callers Message Urgency
B) Under the Voice-mail Box Settings > Unidentified Callers Message Urgency
C) Under the Phone Menu Configuration > Unidentified Callers Message Urgency
D) Under the System Call Handlers > Unidentified Callers Message Urgency
E) Under the Opening Greeting > Unidentified Callers Message Urgency

2. Can an IP phone be configured so that calls to that IP phone can be rerouted if the IP phone become unregistered?

A) No, if a phone is unregistered, the re-order tone is played to the caller
B) Yes, configuring call forward All provides this coverage
C) Yes, configuring Call Forward Busy Internal provides this coverage
D) Yes, configuring Call Forward Unregistered provides this coverage
E) No. the call is dropped at the gateway

3. Which menu option is the last that a voice administrator will use to modify the Caller ID name of a Cisco Unified Communications Manager Express phone using Cisco Configuration Professional?

A) directory services
B) extensions
C) user settings
D) phones

4. Refer to the exhibit.

The exhibit shows a partial screen shot for a Cisco Unified Personal Communicator device. If the username that is associated with this device is jdoe, what should the device name be?

A) The device name has no naming convention.
B) The device name should be UPCCSF.
C) The device name should be UPCCUPC.
D) The device name should be JDOEUPC.
E) The device name should be UPCJDOE.
F) The device name should be JDOE.

5. Which issue does CAS signaling on a T1 circuit create?

A) Signaling bits are added to the signaling stream to create extended super frames.
B) Signaling bits are subtracted from each frame, which causes a significant loss of voice quality.
C) A signaling bit is subtracted from every sixth frame to carry signaling information.
D) An extra signaling bit is added to the sixth frame to carry signaling information.

Solutions: