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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. After you provision a new H.323 gateway to integrate with a Cisco Unified Communications Manager cluster, you see that the H.323 gateway shows unregistered in Cisco Unified CM.
Which action is needed to register the H.323 gateway with Cisco Unified Communications Manager?

A) Create a VoIP dial peer on the H.323 gateway to point to the Cisco Unified Communications Manager cluster.
B) Stop and restart the Cisco Call Manager service.
C) H.323 gateways never register with Cisco Unified Communications Manager. No action is required to address the unregistered state of the H.323 gateway with Cisco Unified CM.
D) H.323 gateways must use a loopback address to register to a Cisco Unified Communications Manager cluster.

2. Which Cisco Unity troubleshooting tool would be used to diagnose problems with skinny and MWI messages?

A) Cisco Unity Performance Information and Diagnostics
B) SysCheck
C) Integration Monitor
D) Unity Diagnostic Tool

3. Users are making calls from Cisco IP Phones that are registered on a Cisco Unified Communications Manager cluster through an H.323 gateway to the PSTN phones. Sometimes these users report that calls are dropped after they have talked for some time. Different Cisco Unified CM servers have been rebooted for testing during production hours. Currently Cisco IOS
12.0 is used on the H.323 gateway.
Which change helps to prevent calls from dropping when a Cisco Unified CM server is rebooted during testing?

A) A misconfiguration of calling search spaces must exist. Reconfigure the CSS.
B) A misconfiguration of VoIP dial peers to the Cicso Unified CM servers must exist. Reconfigure the VoIP dial peers.
C) There is no scenario where rebooting an H.323 gateway will allow call survivability.
D) Upgrade the gateway Cisco IOS software to a version later than 12.4(4)9T.

4. Upon completion of a failover task you notice that all the CTI devices are still pointing to the backup server rather than the primary server. How should you resolve this issue?

A) Restart the subscriber with the CTI Manager Service on the secondary.
B) Stop the CTI Manager Service on the Secondary server so that all devices using CTI register with the primary.
C) Stop the CTI Manager Service on the Primary server so that all devices using CTI stay registered with the primary CTI server.
D) Do nothing and wait for the next failover assuming this will revert back to the primary CTI server.

5. Refer to the exhibit. When a Cisco IP Communicator phone roams from San Jose (SJ) to RTP, the Cisco IP Communicator physical location changes to RTP, and the device mobility group remains the same. All route patterns are assigned a route list that points to the local route group. All device pools are configured to use the local route group. Which statement is true when the roaming phone places a call to 90114989531212001#?

A) The call will use the 9.011!# route pattern in the RTP_International partition and egress at the SJ gateway.
B) The call will use the 9.011!# route pattern in the RTP_International partition and egress at the RTP gateway.
C) Since globalized call routing is not configured, the SJ gateway will be used in this case.
D) The call will use the 9.011!# route pattern in the SJ_International partition and egress at the SJ gateway.
E) The call will use the 9.011!# route pattern in the SJ_International partition and egress at the RTP gateway.

Solutions: