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Cisco 810-440 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Credibility and Rapport | 20% | 1.Compare and contrast views and viewpoints 2.Describe the five management styles 3.Describe the five decision making style 4.Describe a persona 5.Describe the five target audience categories 6.Describe the four audience types 7.Describe characteristics of effective customer relationship management 8.Describe the five stages of the customer relationship management lifecycle |
| Understanding Business | 20% | 1.Define and distinguish these terms
2.Define and distinguish these components of a business strategy
3.Compare and contrast internal influences and external influences that impact a business model
|
| Cisco Business Architecture | 25% | 1.Describe the function of these roles associated with Cisco Business Architecture
2.Describe these items for a business architect
3.Describe the advantages of Cisco Business Architecture approach |
| Enterprise Architectures, Practices, and Standards | 15% | 1.Describe the value of architectural frameworks 2.Describe the value of enterprise architecture practices 3.Describe the value of enterprise architecture standards 4.Describe TOGAF® in the context of business architecture 5.Describe the ITIL® practice in business architecture |
| Customer Relevance | 20% | 1.Describe the different phases of the customer journey
2.Describe the values of the Cisco Business Architecture methodology
5.Describe the relationship between maturity level and Business Architecture engagement |
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Cisco 810-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Cisco Business Architecture | 25% | - Roles and responsibilities of Cisco Business Architect - Four skill pillars of a Business Architect - Value to customer, business architect, and account team - Advantages and value of Cisco Business Architecture approach |
| Understanding Business | 20% | - Financial metrics: CAPEX, OPEX, ROI, TCO, NPV - Business model components and influences - Business capability definition and mapping - Business strategy, priorities, outcomes, and requirements |
| Enterprise Architectures, Practices, and Standards | 15% | - ITIL practices in business architecture - Value of enterprise architecture frameworks - TOGAF application in business architecture - Industry standards and best practices |
| Credibility and Rapport | 20% | - Customer relationship lifecycle and engagement - Views, viewpoints, and management styles - Decision-making styles and audience personas - Target audience categories and characteristics |
| Customer Relevance | 20% | - Value of Cisco Business Architecture methodology - Purpose and value of business roadmap - Phases of the customer journey - Four maturity levels and engagement models |
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