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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Elemente wird NICHT in jedem Prozess definiert?

A) Ein- und Ausgänge
B) Funktionen
C) Metriken
D) Rollen

2. Wem gehören die spezifischen Kosten und Risiken, die mit der Erbringung einer Dienstleistung verbunden sind?

A) Die Finanzabteilung
B) Der Service Level Manager
C) Der Dienstanbieter
D) Der Kunde

3. Welche der folgenden Aussagen zu Prozessen ist INKORREKT?

A) Die Ausgabe eines Prozesses muss den aus den Geschäftszielen abgeleiteten Betriebsnormen entsprechen
B) Ein Prozess kann Richtlinien, Standards und Richtlinien definieren
C) Die Definition von Prozesssteuerung ist "Die Aktivität zum Planen und Regeln eines Prozesses mit dem Ziel, Best Practice zu erreichen".
D) Das Ziel eines IT-Prozesses sollte in Form von Geschäftsvorteilen und -zielen ausgedrückt werden

4. Welches der folgenden Elemente ist KEIN Ziel des Änderungsmanagementprozesses?

A) Um sicherzustellen, dass alle Änderungen an Service Assets und Configuration Items (CIs) im Configuration Management System (CMS) aufgezeichnet werden.
B) Sicherstellen, dass standardisierte Methoden und Verfahren zur effizienten und raschen Bearbeitung von Änderungen verwendet werden
C) Um sicherzustellen, dass die Auswirkungen von Änderungen besser verstanden werden
D) Bereitstellung und Verwaltung von IT-Services auf vereinbarten Ebenen für Geschäftsbenutzer

5. Die Implementierung von ITIL Service Management erfordert die Vorbereitung und Planung des effektiven und effizienten Einsatzes von:

A) Menschen, Prozesse, Produkte, Technologie
B) Menschen, Produkte, Technologie, Partner
C) Menschen, Prozesse, Partner, Lieferanten
D) Personen, Prozesse, Produkte, Partner

Solutions: