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What is the test Scheme
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
- Number of Questions: 60
- Passing score: 70%
- Language: English
See the fee of ServiceNow CSA Exam
- The cost of the ServiceNow CSA Exam is $125
ServiceNow CSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Migration and Integration | 15% | - Migration and Automation
|
| Topic 2: Self Service and Automation | 20% | - Self-Service Features
|
| Topic 3: Instance Configuration | 11% | - Instance Personalization and Configuration
|
| Topic 4: Platform Overview and Navigation | 7% | - Platform Overview
|
| Topic 5: Configuring Applications for Collaboration | 20% | - Collaboration Features
|
| Topic 6: Database Management and Platform Security | 27% | - Database and Security Administration
|
ServiceNow Certified System Administrator Sample Questions:
You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?
- A. Purchasing Process Flow
- B. Service Catalog Request
- C. 6 Services Catalog Item Request
- D. Services Approval Processing
Correct Answer: B 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
What module in the Service Catalog application does an Administrator access to begin creating a new item?
- A. Content Items
- B. Items
- C. Maintain Categories
- D. Maintain Items
Correct Answer: D 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
What feature do you use to specify which users are able to access a Service Catalog Item?
- A. Can Read Role
- B. Catalog User Role
- C. Can Order Tab
- D. User Criteria
Correct Answer: D 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
- A. Virtual Agent Helper
- B. Ticket Resolver
- C. Incident Auto-Resolution
- D. Web Intelligence
Correct Answer: C 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
What functionality is supported by Flow Designer?
- A. Flows can be " Run as " security_admin.
- B. Call a subflow from a flow.
- C. The role flow_operator can create and edit flows.
- D. Flows can trigger off a record being deleted.
Correct Answer: B 🗳️
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