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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is a configuration item?

A) Any component that needs to be managed in order to deliver an IT service
B) Any change of state that has significance for the management of a service
C) Any financially valuable component that can contribute to the delivery of an IT product or service
D) A problem that has been analyzed but has not been resolved

2. Which practice recommends using tools for collaboration and the automated matching of symptoms?

A) Incident management
B) Problem management
C) Service level management
D) Service request management

3. Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A) Service request management
B) Deployment management
C) Change enablement
D) Service configuration management

4. When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

A) Business objectives
B) Assessment results
C) Improvement plans
D) KPI reports

5. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A) Incident management
B) Service level management
C) Service request management
D) Change enablement

Solutions: