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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician installed a second hard drive in a computer. Upon restart, a message appears stating "primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST?

A) That NTLDR and boot.ini are not missing
B) If computer can boot into safe mode
C) If the BIOS boot settings are correct
D) Proper drive installation (e.g. cables/jumpers)

2. A user has plugged in a mobile phone to a PC and received a message that the driver was not successfully installed. Which of the following system tools should be used to troubleshoot this error?

A) Data Sources
B) Component Services
C) Windows Memory Diagnostics
D) Device Manager

3. When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides the mail? (Select TWO).

A) Global address list
B) Address book
C) Archives
D) Shared calendars
E) Calendar

4. A technician is working on a Windows 7 computer that will not boot correctly; it is stuck in a constant loop. Which of the following should the technician perform FIRST to try and resolve this issue?

A) Repair installation
B) A recovery from a shadow copy
C) System restore
D) Factory restore

5. A user needs to replicate a large directory containing folders and files from one drive to another. It also contains several empty folders needed for future growth. Which of the following commands should a technician use in order to accomplish this task?

A) COPY /A
B) ATTRIB /S
C) XCOPY /E
D) RD /S

Solutions: