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IBM SureMark Printers Models 2xR and 1xR Sales Mastery Sample Questions:

1. A Business Partner ordered a supply of Pearl White 2xR printers for a customer engagement. Now the customer has decided to install Iron Gray printers instead. What should the Business Partner do?

A) order all new Iron Gray printers and assume another customer will eventually use the Pearl White ones
B) send the printers back to TGCS to be replaced with Iron Gray printers
C) order Iron Gray covers only and swap them at their shop
D) tell the customer that they must accept the color they originally chose

2. What are two practical actions a customer could take based on information made available remotely through the printer sensor system and Remote Management Agent?

A) move printers from lanes with lower usage to wear-level their printers
B) recharge the printhead to extend its life
C) advise the store that paper will need to be changed in a register soon
D) advise the store when a worn ribbon is causing print quality problems

3. Which two SureMark printer life-extending actions are supported by Remote Management Agent monitoring?

A) wear leveling of printers in multi-lane stores
B) recording of periodic printer maintenance procedures
C) updating of instructions for proper printer operation
D) proactive or reactive replacement of wearing parts

4. Which two existing components can be reused with the 2NR, 2CR, and 1NR models?

A) cables
B) printer covers
C) integration trays
D) printheads

Solutions: