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Salesforce Certified Field Service Consultant Sample Questions:

1. A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A) service report
B) work order
C) work types
D) service appointment

2. UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

A) Salesforce Field Service mobile application
B) Custom mabile application
C) Salesforce browser-based application
D) Salesforce mobile application

3. Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers

A) Configure resource preferences on the Account or Work Order.
B) Configure customer preferences on the Service Resource record.
C) Configure and add excluded and required resource Work Rules to scheduling policies.
D) Configure and add excluded and required resource business objectives to scheduling policies.

4. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A) Use Assets and define a hierarchy.
B) Use Products and Product Families.
C) Use Work Orders and define a hierarchy.
D) Use Orders and Order Products.

5. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Enable Sharing of Dispatched Service Appointments.
B) Enable Drip Feed Dispatching in Field Service Settings.
C) Set the Service Appointment to Dispatch in Field Service Settings.
D) Set the Number of Services to Drip Feed on the Service Territory.

Solutions: