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Avaya 6211 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Multimedia Architecture and Components | - Contact Center Multimedia (CCMM) components - Communication Control Toolkit (CCT) |
| Multimedia Contact Handling | - Outbound campaign setup and management - Routing email, web chat and other non-voice contacts |
| Configuring Multimedia Services | - Integration of multimedia with Contact Center Manager Administration (CCMA) - Multimedia routing and configuration |
| Reporting and Maintenance | - Database maintenance and routine tasks - Multimedia reporting and analytics |




