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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June
- member's expiry-date are standardized to the last day of the month.
Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

A) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.
B) In "Segment Property", set "Publish Schedule" to "Don't Refresh".
C) In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "Start Date" and "End Date
D) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "This Month" for the "Membership Expiry Date" attribute.

2. Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

A) Create Data Processing jobs
B) Create customer integration code
C) Create a Connected App in Platform
D) Create custom objects in Loyalty

3. A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?

A) Add the Segmented "Loyalty program members" to a new "Campaigns".
B) "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
C) Create a new segment within CDP.
D) Create a custom report using "Salesforce reports".

4. What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A) The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
B) Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
C) Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
D) Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

5. Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?

A) Tracks the status and health of batch jobs
B) Load large volumes of external data coming from external systems
C) Process zip files full of Loyalty Transactions coming from point-of-sales systems
D) Process large volumes of transactions

Solutions: