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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?

A) 20,500
B) 21,667
C) 20,000
D) 22,167

2. Why is the marketing plan essential to the creation of the aggregate plan?

A) Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
B) The actual market demand in the marketing plan is required to make adjustments to other plans.
C) Research and development in the marketing plan drives new products.
D) The marketing plan provides insight into operations goals and activities for the year.

3. Which two types of operations include repetitive processes?
Choose 2 answers

A) Project process
B) Batch process
C) Continuous process
D) Line process

4. Which term means to schedule a job that starts immediately, regardless of the due date?

A) Finite loading
B) Infinite loading
C) Forward scheduling
D) Backward scheduling

5. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Reward employees; motivate staff performance; manage operations planned changes
B) Enhance competition; understand consumer preferences; maintain communication with operations
C) Review and recommend product changes; satisfy customer needs; open communication
D) Baseline for managing quality process; investment in preventative costs; budgeting

Solutions: