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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) net time
B) time
C) time server
D) get time

2. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add an extra 9 in the telephone number field of the ARS Short Code.
B) This is not supported on Avaya IP phones.
C) Add a 9 to the prefix field on the line form of the outgoing trunks.
D) Add a Short Code to the User for secondary Dial tone.

3. For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)

A) Set CDR.
B) Set SMDR.
C) Install Delta Server.
D) Set IP address of call accounting software.

4. You are installing a 4 port expansion card into an IP500 to support eight DS 30 and two Phone 30 modules. What is the correct cabling scheme to connect the expansion modules to the TDM expansion ports?

A) Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the cable that will reach; then the two Phone 30s to TDM ports 9-10 using the cable that will reach.
B) Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables.
C) Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 310 using the one meter blue cable; then the two Phone 30s to TDM ports 1-2 using the two meter yellow cables.
D) Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables.

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
B) Start the IP Office Manager application.
C) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
D) The 5420 DS is no longer supported.
E) The 5420 DS is corrupted and must be replaced.

Solutions: