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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - User, extension, and endpoint configuration - Initial system setup and provisioning - Trunk configuration (SIP / PRI / analog) |
| SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - Licensing and feature enablement concepts - System architecture and core components |
| Maintenance and Troubleshooting | - Software upgrades and patch management - Fault isolation and resolution procedures - System monitoring and diagnostics tools |
| Call Routing and Features | - Auto attendants and hunt groups - Voicemail and messaging services - Inbound and outbound call routing |
| Networking and SIP Integration | - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
For what is the "Primary Trans. IP Address" on LAN2 used?
- A. A backup destination IP Address in case the main address is not accessible.
- B. Define the default gateway to the interface.
- C. Assign more than one IP address to the interface.
- D. Forward incoming IP packets without a service or session to the address if defined.
Correct Answer: D 🗳️
Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)
- A. Above Physical Layer: Existing Data Network
- B. Line of Business application integration needs
- C. Current PBX/Key System Features and Dial Plan
- D. Physical Layer: Existing Telecom Infrastructure
- E. Productivity Requirements
Correct Answer: A,C,D 🗳️
A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)
- A. Configure the backup settings on the VoiceMail Pro server.
- B. Select the UNC share as the destination on the VoiceMail Pro server.
- C. Select the mapped drive as the destination on the VoiceMail Pro server.
- D. Create a network share with permissions to store backups.
- E. Map a drive to an available network share.
Correct Answer: A,B,D 🗳️
A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?
- A. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
- B. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
- C. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
- D. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
Correct Answer: A 🗳️
To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.
- A. Embedded Voicemail
- B. Voicemail Lite/Pro
- C. Distributed Voicemail
- D. Centralized Voicemail
Correct Answer: C 🗳️
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