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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that the ACCCM CMS user database permissions on the CMS database.
B) Verily that the Synchronizer Server is running.
C) Verify that a CMS Role is assigned to the agent.
D) Verify that the ACCCM script isinstalledon the CMS side.
E) Verify that the correct ODBC versionisinstalledon the ACCCM server.

2. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Database Server
B) ACCCM Web Portal
C) Application Server
D) Import Server
E) Synchronization Server

3. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Provisioning Service
B) Sync Service
C) Active Directory Synchronization Service
D) Importer Service
E) Licensing Service
F) Functional Service

4. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) Windows Database authentication can be used.
B) The database can be Microsoft SQL (MSSQL) or Sybase.
C) MSSQL Express Versions cannot be used.
D) The database must be MSSQL 2008.
E) SQL authentication must be activated for the database.

5. A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?

A) in the ACCCMLocation tab under CM
B) in the ACCCM CFG tab under CM
C) in the file NAV360_ProvisioningService.exe.config
D) in the cm Port SYS Params tab of the CFG tab

Solutions: