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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Workforce Engagement Solution Overview | - Solution Components
|
| Topic 2: Maintenance and Support | - System Maintenance
|
| Topic 3: Configuration and Administration | - Integration Management
|
| Topic 4: System Architecture and Installation | - Installation Procedures
|
| Topic 5: Monitoring and Troubleshooting | - Troubleshooting
|
Avaya Workforce Engagement Support Certified Sample Questions:
A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).
- A. It will support rollback by reverting to the 15.1 Date Center
- B. It is suitable for small systems only.
- C. The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-
- D. It will minimize upgrade downtime risks
Correct Answer: A,D 🗳️
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Which three statements about the Framework platform are true? (Choose three)
- A. It can be installed with another platform on the same hardware.
- B. The platform is HW independent.
- C. The platform is Windows OS independent
- D. It is a predefined set of Server Roles that are deployed together on the same machine.
- E. Requires a locally installed instance of Microsoft SQL.
Correct Answer: A,B,D 🗳️
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In which migration process to Avaya Workforce Engagement can the test mode migration be used?
- A. Side-by-side
- B. Site migration
- C. In-place
- D. Server reuse
Correct Answer: A 🗳️
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Happens when the framework installation fails?
- A. The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
- B. The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
- C. All installation errors Will appear on the alarms page of Element Manager
- D. Errors Will appear in black text in the SR tool.
Correct Answer: B 🗳️
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In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)
- A. DMS
- B. SIPREC
- C. DMCC
- D. VoIP Gateway Recording
- E. Station-Side (Interception)
Correct Answer: B,C,D 🗳️
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