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EXIN ITIL Foundation Sample Questions:

1. Which of the following are the MAIN objectives of incident management?
1 . To automatically detect service-affecting events
2 . To restore normal service operation as quickly as possible
3 . To minimize adverse impacts on business operations

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above

2. Which of the following is an enabler of best practice?

A) Technology
B) Academic research
C) Internal experience
D) Standards

3. Which is responsible for the production of the service design package (SDP)?

A) Design coordination
B) Service design
C) Service catalogue management
D) Service portfolio management

4. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A) Implement
B) Do
C) Perform
D) Measure

5. With which process is problem management likely to share categorization and impact coding systems?

A) Capacity management
B) Incident management
C) IT service continuity management
D) Service asset and configuration management

Solutions: