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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| Topic 2: Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Topic 3: Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Topic 4: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Topic 5: SME Communications Solutions Overview | - IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)
A) Just pull out the card; special shutdown is not required.
B) User System Monitor to shutdown the card before removing the SD card.
C) Dial the shutdown short code to shutdown the card before removing the SD card.
D) Use the Manager application to shutdown the card before removing the SD card.
E) Use the System Status Application to shutdown the card before removing the SD card.
2. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?
A) Embedded Voicemail is not running properly.
B) All cards may not be seated correctly.
C) You need to buy additional licenses.
D) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
3. A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)
A) Set the remote sites as distributed servers.
B) Set the remote sites as backup servers.
C) Set the central site as a centralized server.
D) Set the central site as a distributed server.
4. Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.)
A) Voice Compression Module
B) Legacy Carrier Card
C) ISDN-U
D) IP 500 PRI-U
E) PRI 24/30
5. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)
A) Backup Server IP Address configured on IP Office
B) Primary Server IP Address configured on the secondary server
C) Secondary VoiceMail Pro Server installed on the network
D) License for the secondary VoiceMail Pro Server
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: B,E | Question # 5 Answer: A,C |




