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Salesforce AP-209 Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209
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Salesforce Advanced Field Service Accredited Professional Sample Questions:
Universal Containers would like to track Asset downtime.
What should a consultant recommend if a company wants to track Asset downtime?
- A. Create a custom object to track.
- B. Use 'Asset Downtime Periods'.
- C. Use 'Asset Timelines'.
- D. Create custom fields on the Asset record to track.
Correct Answer: B 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
Green Energy Solutions has resources in multiple countries and time zones. Each country has different holidays and permitted working hours.
What should the consultant configure to support this?
- A. Skills, Operating Hours, Time Slots and Holidays
- B. Work Types, Resource Availabilities and Operating Hours
- C. Service Territories, Resource Capacity and Business Hours
- D. Service Territories, Operating Hours and Resource Absences
Correct Answer: D 🗳️
Explanation: Only visible for DumpsQuestion members. You can sign-up / login (it's free).
A customer shares with the consulting partner that the dispatchers, mobile resources and planners are very frustrated with the fact that the old Field Service system and processes are being replaced. They keep on saying that they won't be using the new system and that they are tired from all the changes within the company.
What should a consultant recommend in this case?
- A. Invest more time in training and focus on one Business Unit / Service Territory for the first phase
- B. Recommend on outsourcing the job to third-party contractors
- C. Add to the implementation the usage of the Field Service Mobile App
- D. Create flows to make processes as automated as possible
Correct Answer: A 🗳️
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Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.
Which two configuration options can a consultant recommend to achieve the business requirement?
- A. Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account
- B. Include the 'Extended Match' Work Rule in the relevant Scheduling Policies
- C. Use time-phased skills in order to ensure that only resources with security badges can perform the job
- D. Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources
- E. Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies
Correct Answer: B,E 🗳️
Green Energy Solutions employs a field workforce and must ensure they have coverage to respond to emergencies, which may occur at any given time. GES' field service organization consists of several business units configured as Service Territories, of which a resource may support simultaneously.
Resources do not work in more than a single timezone at a given time, however, GES is looking for a solution to allow their resources to be available for emergency work in the off-hours, in all the territories that they may support.
Which solution should a consultant recommend?
- A. Create a shift for the Service Resource without a specified Service Territory, use recordset filter criteria to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
- B. Create a shift for the Service Resource without a specified Service Territory, set the time slot type to
'Designated' and verify that the shift is contained in the Primary Territory membership dates - C. Service Resources cannot be assigned to more than one Service Territory
- D. Create a shift for each Service Territory the Service Resource may belong to, set the time slot type to
'Designated' to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
Correct Answer: B 🗳️
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