CRT-271 Exam Dumps Pass with Updated 2024 Certified Exam Questions
CRT-271 Exam Questions - Real & Updated Questions PDF
NEW QUESTION # 101
Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.
The following are the requirements for their Community:
- Branding is limited to the logo and company colour palette.
- Chatter Groups will be used for private product collaboration.
- Users should be able to submit a support case
- Users should be able to view invoice information (external object using Salesforce Connect)
- Users should be able to view order information (saved in the Standard Order object in Salesforce) Which three requirements can be accomplished with the Customer Service (Napili) Template?
Choose 3 answers.
- A. Branding is limited to the logo and company colour palette.
- B. Users should be able to submit a support case
- C. Chatter Groups will be used for private product collaboration.
- D. Users should be able to view order information (saved in the Standard Order object in Salesforce)
- E. Users should be able to view invoice information (external object using Salesforce Connect)
Answer: A,B,E
NEW QUESTION # 102
Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.
What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.
- A. Edit the Account record detail page, remove the components NOT needed, and publish.
- B. Make a copy of the Account detail object, remove the components NOT needed, and publish.
- C. Create a standard page, add the Account record detail component, and publish.
- D. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.
Answer: D
NEW QUESTION # 103
Universal Containers recently built a Community for their customers. They would like to allow access Of files maintained in their Sharepoint Online with customers. Which Salesforce feature should the Salesforce Admin recommend?
- A. Files Sync
- B. Chatter and Files
- C. Files Connect
- D. Content Library
Answer: C
NEW QUESTION # 104
Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Communityafter they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement?
- A. Add Social-Sign-on to allow users to log in from the Portal without signing into the Community.
- B. Enable Community login support for employees in thePortal configuration.
- C. Enable Guest User access in Communities to support seamless access to Communities from the Portal.
- D. Configure Single Sign-on in Salesforce and reuse the federated authentication providers in the Community.
Answer: D
NEW QUESTION # 105
Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?
- A. Use CMS Connect to bring both sets of resources into the Community
- B. Create Knowledge articles that link to the relevant documents in both systems
- C. Consolidate work into WordPress and use CMS Connect in the Community
- D. Use the native Content Transformation tool to convert the resources into Knowledge articles
Answer: A
NEW QUESTION # 106
Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?
- A. Leverage Opportunity feed and manual shares for access control.
- B. Leverage Opportunity feed and group record layout for access control.
- C. Leverage private groups and record sharing for access control.
- D. Leverage unlisted groups and record sharing for access control.
Answer: A
NEW QUESTION # 107
A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.
What should the Community Cloud consultant use to personalise content based on the Community member persona?
Select one or more of the following:
- A. Audience Targeting
- B. Visualforce Pages
- C. Content Management
- D. Custom Lightning Components
Answer: C
NEW QUESTION # 108
Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.
How should a Community Cloud consultant accomplish this task?
Select one or more of the following:
- A. Use data loader to export contacts and insert as Community users
- B. Use the Data Import Wizard to create users from contacts
- C. Use the Salesforce Community user API to create users from contacts
- D. Enable Person Accounts and set the accounts as Community users
Answer: D
NEW QUESTION # 109
Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:
- Partner users should NOT be able to access accounts and cases that they do NOT have access to.
- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.
- Partner users must be able to collaborate within the private groups they are members of.
What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.
- A. Develop an Apex Managed Sharing Rule on the Account and Case Object.
- B. Set External User Organisation Wide Defaults to Private on the Account and Case Object.
- C. Configure an Owner-based Sharing Rule on the Account and Case Object.
- D. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.
Answer: A,B
NEW QUESTION # 110
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
Select one or more of the following:
- A. Mark old Topics as Inactive and assign Articles to the new Active Topics
- B. Delete existing Topics and assign Articles to newly created Topics
- C. Merge similar Topics in Content Management Workspace
B . Keep existing Topics and reassign Articles to newly created Topics
Answer: C
NEW QUESTION # 111
Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?
Select one or more of the following:
- A. Advise employees to use the "Login in as" functionality
- B. Direct employees to the global header
- C. Recommend employees use a separate username for Community access
- D. Direct employees to the App Launcher
Answer: D
NEW QUESTION # 112
Universal containers is building a Customer Community. What can the administrator add to the navigation menu?
Select one or more of the following:
- A. Salesforce objects, topics, external URL, Lightning component, Community pages
- B. Salesforce objects. Community pages, app launcher, external URL
- C. Salesforce objects. Global actions, Community pages, external URL
- D. Salesforce objects, topics, Community pages, external URL, forecast
Answer: A
NEW QUESTION # 113
Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?
Select one or more of the following:
- A. Chatter and files
- B. External services
- C. Files connect
- D. File sync
Answer: C
NEW QUESTION # 114
Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?
- A. Add US users to the Community sharing set
- B. Add the US customer public group to the Community as members of the Community
- C. Add each US customer as a Community member from their contact record
- D. Add only US customer profiles as Community members
Answer: C
NEW QUESTION # 115
Universal Containers builds a Community with public access to Knowledge Articles and Q&A. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?
- A. Change the org-wide default sharing to Public Full Access.
- B. Enable "Public can access the community" checkbox under General Settings in Community Builder.
- C. Go to the Guest User profile and give to the Visualforce page.
- D. Add the Guest User profile to the members in Community Management.
Answer: C
NEW QUESTION # 116
Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities: * Customer Community * Customer Community Plus * Employee Community * Partner Community. Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? Choose 2 answers
- A. Customer Community Plus License
- B. Employee Community License
- C. LI Customer Community License
- D. Partner Community License
Answer: A,D
NEW QUESTION # 117
Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities. What would you recommend to Bagel World?
- A. Create 1 Community for both Customers and Partners and enable Super User Access for Partners
- B. Create1 Community for both customers and partners
- C. Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community
- D. Create 2 Communities 1 Partner Community and 1 Customer Community
Answer: B
NEW QUESTION # 118
Universal Containers build a Community on the Customer Service (Napili) Template. The Salesforce Admin customised a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version.
What is the status of the custom Lightning components on the page after the upgrade?
- A. The Lightning components are neither on the page nor in the Community Builder
- B. The Lightning components are NOT on the page, but are available in the Community Builder
- C. The Lightning components are on the page, but will NOT load until the Community is published.
- D. The Lightning components are on the page and load as expected.
Answer: D
NEW QUESTION # 119
Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?
Select one or more of the following:
- A. Enable question-to-case functionality
- B. Enable Case Escalation rules
- C. Enable Entitlement and Milestone
- D. Enable Knowledge and Articles
Answer: D
NEW QUESTION # 120
Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?
- A. Add a page variation, add the components, set the page as active, and publish.
- B. Edit the object page, add the components, and publish.
- C. Create an object page, add the components, and publish.
- D. Install the collaboration Lightning app, add the app components to the page, and publish.
Answer: B
NEW QUESTION # 121
Universal Containers builds their customerCommunity on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
- A. From the Community site
- B. From the Community Builder
- C. From the Community Workspaces
- D. From the All Communities setup page
Answer: C
NEW QUESTION # 122
Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?
- A. Navigate to the community URL in the browser and a mobile experience will be automatically rendered
- B. All users should access a Koa Community via a Desktop browser only
- C. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
- D. IOS usersshould download the OneCommunity app where they can use their regular community login credentials to access the Community
Answer: A
NEW QUESTION # 123
Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS
- A. Aloha
- B. Kokua
- C. Visualforce + Tabs
- D. Napili
- E. Koa
Answer: A,B,D,E
NEW QUESTION # 124
Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready todeploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?
Choose 3 answers
Select one or more of the following:
- A. Change the Community membership of sandbox Community users from Profiles to Permission Sets
- B. Turn the sandbox Community to Inactive status before deploying the metadata to production
- C. Uncheck "Send Welcome Email" in production Workspaces before deployment
- D. Deploy the changes to production using change sets to disable the welcome email
- E. Add the Community user profile(s) as members of the Community before activating production
Answer: B,C,D
NEW QUESTION # 125
A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case. What should the Community Cloud consultant use to distribute the Lightning Bolt solution?
- A. Metadata API
- B. Unmanaged Package
- C. Change Set
- D. Managed Package
Answer: D
NEW QUESTION # 126
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The CRT-271 Exam covers a range of topics related to community cloud consulting, including community setup and configuration, community engagement, data management, and security and access. CRT-271 exam is designed to test an individual's ability to design, implement, and manage community cloud solutions that meet the needs of their clients or organization. In addition to technical skills, the exam also assesses an individual's business acumen and ability to communicate effectively with stakeholders.
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