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Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:

1. Which statement explains why a requirement is different than a viewpoint?

A) Requirements must come from one person.
B) Requirements are subjective and viewpoints are fact.
C) Requirements state needs and viewpoints are thoughts.
D) Requirements come from users and viewpoints come from executives.

2. Which pieces of information help to assess user readiness for a rollout?

A) number of users and years in role
B) user awareness and time scheduled for training
C) budget and testing script
D) number of changes in processes and number of open help desk problems

3. Which step is important when you define pain points for a multidepartment business initiative?

A) Use a survey to gain feedback on service-level expectations for network infrastructure.
B) Ask each department to rate their priorities on a 1-10 scale of importance.
C) Avoid using customer estimates of benefits since the departments are likely overstating value and competing for funding.
D) Prioritize needs and opportunities across the full scope of the departments.

4. Who are the two primary users of an implementation strategy? (Choose two.)

A) the program leader responsible for achieving business results
B) executive sponsor and steering committee
C) the leaders for training
D) the technical architect
E) major work package owners

5. Which statement about customer value chain analysis is true?

A) It shows relationships between key pieces of the customer's operating model.
B) It shows the dependencies to realize benefits from a new IT infrastructure effort.
C) It depicts the major communications activities that are executed by senior execs.
D) It shows the specific cost that is associated with each process step.

Solutions: