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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A) Dedicated Instance without SIP trunks
B) Local Gateway with Webex Calling
C) WebRTC desktop calling
D) Cloud Connected PSTN only

2. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
B) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
C) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
D) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.

3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 1800 requests per minute
B) 1000 requests per minute
C) 30 requests per second
D) 300 requests per minute
E) 300 requests per second

4. A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?

A) Uniform broadcast routing
B) Skills-based routing
C) Longest available agent
D) Round robin routing

5. Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A) incorrect email asset SMTP server username
B) incorrect email asset SMTP server port
C) incorrect email asset SMTP server security method
D) email asset not registered to Webex Engage
E) incorrect email asset SMTP server address

Solutions: