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Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a two-dimensional bar chart for the Activities list. You need to display a three-dimensional version of the bar chart. What should you do?

A) Edit the existing chart within Microsoft Dynamics CRM.
B) Recreate the chart within Microsoft Dynamics CRM.
C) Export the chart as an XML file, edit the XML, and then import the XML file as a new chart element.
D) Export the chart to Microsoft Excel 2010, edit the chart format, and then import the Excel file as a new chart element.

2. You need to change the order of the related entities in the Common navigation group of the Microsoft Dynamics CRM 2011 Account form. Which should you do?

A) In the field explorer, drag and drop to reorder the entities on the Account form.
B) In the Relationships Properties window, edit the display order of the navigation items.
C) Drag and drop to reorder the Navigation-related entities on the Account form.
D) Drag and drop to reorder the entities in the body of the Account form.

3. A company uses Microsoft Dynamics CRM 2011. You need to ensure that when the ownership of an account is transferred, only associated user-owned cases that have a status of Open are assigned to the new owner. Which relationship behavior should you set in the one-to-many (1:N) relationship between accounts and cases?

A) Cascade User-Owned
B) Cascade None
C) Cascade Active
D) Cascade All

4. Which of the following is a task-based privilege?

A) Append Note
B) Publish Articles
C) Share Opportunity
D) Write Contract

5. You are adding a sales team member to a Microsoft Dynamics CRM 2011 organization. You need to assign the Salesperson security role to the new user. What are possible ways to achieve this goal? (Choose all that apply.)

A) Assign the user to the Salesperson team queue.
B) Assign the Salesperson role to the user upon creation.
C) Assign the user to a business unit that has the Salesperson role assigned.
D) Assign the user to a team that has the Salesperson role assigned.

Solutions: