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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - Define roles and responsibilities - Understand implementation best practices - Plan and execute migration from other platforms |
| Topic 2: Governance Structure | 8% | - Manage workflows and processes - Define admin and owner roles - Establish governance policies |
| Topic 3: Policies and Settings | 22% | - Slack Connect and app approval settings - Identity and access management - Security and compliance configurations - Analytics and dashboard usage |
| Topic 4: Channel Strategy | 10% | - Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows |
| Topic 5: Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Plan and execute rollout strategies - Create learning materials and resources - Design training programs for users and admins |
| Topic 6: Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
Salesforce Certified Slack Consultant Sample Questions:
1. Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?
A) In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
B) In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
C) In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
D) In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
2. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?
A) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
B) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
C) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
D) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
3. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?
A) The Slack Consultant provides subject matter expertise during the project implementation.
B) The Slack Consultant will be the primary point of contact post-project completion.
C) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
D) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
4. What considerations should you take into account as you tailor your learning plan for your client?
A) Brand of video conferencing tool, client's use of Slack and number of Admins and Users
B) Client's use of Slack, brand of video conferencing tool, and different time zones and/or languages
C) Client's use of Slack, number of Admins and Users and different time zones and/or languages
D) Number of Admins and Users, client's use of Cloud storage and different time zones and/or languages
5. Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?
A) Enable employees on how to use and request apps.
B) Track usage of apps and document the business owner for each app.
C) Establish an app approval process.
D) Install and pre-approve a list of apps.
E) Perform a one-time audit of existing apps and processes.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C,D |
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