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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Migration and Integration | - Data import/export
|
| Topic 2: Customer Entitlements and Action Plans | - Action Plans
|
| Topic 3: Managing and Extending Service Requests | - Application Composer extensions
|
| Topic 4: Redwood UX and AI Features | - AI capabilities
|
| Topic 5: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 6: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 7: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 8: Work Assignment and Routing | - Omnichannel routing
|
| Topic 9: Computer Telephony Integration (CTI) | - Telephony integration setup
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which four statements are correct about hotkeys for Action Commands?
- A. They allow a user to copy a service request.
- B. They allow a user to escalate a service request.
- C. They have default values.
- D. They can all be modified.
- E. They allow a user to forward a service request.
- F. They can be assigned to a custom action script.
Correct Answer: B,C,D,E 🗳️
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. nothing (DCS applications are always available to all users.)
- B. a single "publish" action to complete the task
- C. moving the application to Staging and subsequently to Production status
- D. system administrator approval
Correct Answer: A,C 🗳️
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?
- A. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
- B. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
- C. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
- D. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
- E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
- F. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
Correct Answer: A 🗳️
Which three statements are true about building Digital Customer Service (DCS) applications?
- A. Many DCS applications can be active in production at the same time.
- B. DCS application can be embedded in other sites.
- C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
- D. Only one version of a DCS application can be active in production at any time.
Correct Answer: B,C,D 🗳️
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
- A. It requires proper permissions to use the tools and additional permissions to edit the desired object.
- B. In includes a preview option for all standard and custom object pages.
- C. It allows edits to dashboard pages.
- D. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
Correct Answer: D 🗳️
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