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SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:

1. Which elements in a ticket are uniquely identified using a registered product?
There are 2 correct answers to this question.
Response:

A) Service Level Agreements
B) Warranty
C) Contract
D) Service Entitlements

2. Which of the following activities can you perform with the SAP add-in for Microsoft Excel?
There are 2 correct answers to this question.
Response:

A) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
C) Upload Microsoft Excel workbooks to SAP Cloud for Customer
D) Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer

3. Which dropdown lists in the Product facet can you use to add products to a sales order?
There are 3 correct answers to this question.
Response:

A) Product list
B) Opportunities
C) Promotions
D) Quotes
E) Past order

4. What options do you have when you create an activity plan?
There are 2 correct answers to this question.
Response:

A) Include tasks with notes and attachments.
B) Add product feedback.
C) Define if tasks are mandatory.
D) Create follow-up quotes, orders, and opportunities.

5. What information is available when a customer visit is conducted?
There are 2 correct answers to this question.
Response:

A) Last visit details and notes
B) Account product lists
C) Checklists
D) Product availability check

Solutions: