CRT-211 Study Guide: Latest [Oct 20, 2023] Realistic Verified CRT-211 Dumps
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NEW QUESTION # 43
Universal Containers uses a Private Sharing model for Accounts. User A is onboarded to User B's team and given the same Profile and Role. Both users own 20 Accounts but User B is able to see 40 Accounts, whereas User A can only see the 20 they own.
What are two possible reasons for this?
Choose 2 answers.
- A. User B had the records shared with them through a Permission Set.
- B. User B had the records manually shared with them.
- C. User B is a member of a Group that gained access to the records through a Sharing Rule.
- D. User B is a member of a Queue that gained access to the records through a sharing Rule.
Answer: A,C
NEW QUESTION # 44
A new administrator at Cloud Kicks has reported that they are unable to use outbound change sets as requested.
What permission should be reviewed to determine if it is missing from the administrator user or profile?
- A. Deploy Change Sets
- B. Modify Metadata Through Metadata API Functions
- C. Create and Upload Change Sets
- D. API Enabled
Answer: C
Explanation:
To use outbound change sets, a user needs to have the Create and Upload Change Sets permission on their profile or permission set. This permission allows users to create change sets in a sandbox or Developer Edition organization and upload them to another organization. Reference: https://help.salesforce.com/s/articleView?id=sf.changesets_create_upload_perm.htm&type=5
NEW QUESTION # 45
Universal containers set Job applicants to have the Position that they have applied for as a required field. Also, Position can have multiple Job applicants. If the Position is to be deleted, all Job applicants that are related to it should not be deleted. What type of relationship do Job applicants have with Position?
- A. Make a many to many relationship using a junction object
- B. Create a master-detail relationship with Position as the master
- C. Create a custom object between Position and Applicant with lookup field to the junction
- D. Create a lookup relationship with Position as the parent
Answer: A
NEW QUESTION # 46
Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.
Which three things should the administrator do to resolve this issue?
Choose 3 answers
- A. Manually make the updates to the Account as the logged-in user.
- B. Have the users refresh the Account page so they get the current Process Builder.
- C. Deactivate the Process Builder in production.
- D. Review the Error Email for the Process Builder and rectify the issues.
- E. Fix the Process Builder in a sandbox and migrate the change to production.
Answer: C,D,E
Explanation:
To resolve the issue with the Process Builder, the administrator should do the following steps:
Review the Error Email for the Process Builder and rectify the issues. The error email contains information about what caused the error and how to fix it.
Deactivate the Process Builder in production. This will prevent further errors from occurring while the administrator fixes the Process Builder.
Fix the Process Builder in a sandbox and migrate the change to production. This will ensure that the Process Builder is tested and validated before deploying it to production. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_troubleshoot_error_email.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_deploy.htm&type=5
NEW QUESTION # 47
The administrator at AW Computing has received an email for a system error indicating that their organization has reached is hourly limit processing workflow time triggers.
Which two processes should the administrator review? Choose 2 answers
- A. Apex Triggers
- B. Time-Based Workflows
- C. Paused now Interviews
- D. Debug Logs
Answer: B,D
NEW QUESTION # 48
An administrator has unchecked the "Enable contact pack creation" checkbox after users had created content packs. What is the impact of the change?
- A. All existing content packs will be deleted
- B. The clone & customize button will continue to be available.
- C. Users can continue to edit the contents of existing packs.
- D. Users can modify the description and title of existing packs.
Answer: D
NEW QUESTION # 49
How can SFB Industries ensure that incoming cases are routed to the correct department based on the "Type" field on Cases?
- A. Create a workflow rule to assign users the correct case
- B. Enable case routing for agents
- C. Use Assignment rules & Queues
- D. Use Auto--response rules & Queues
Answer: B
NEW QUESTION # 50
A sales user is assigned to a permission set group that gives them Modify All access to
Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes access on Account.
What level of access will the sales user have on the Account object?
- A. Modify All
- B. Read-only
- C. Read, Create, and Edit
- D. No Access
Answer: C
NEW QUESTION # 51
The administrator at Cloud Kicks is evaluating the capabilities of Schema Builder to create custom objects and custom fields. The administrator likes the user interface of the Schema Builder, as opposed to the new object and field wizards, but also notices some limitations.
What needs to be configured from the object manager instead of Schema Builder?
- A. Enable field history tracking
- B. Make available for Customer Postal.
- C. Add custom fields to the page layout.
- D. Allow Reports and Activities
Answer: A
Explanation:
Field history tracking is a feature that allows you to monitor changes to certain fields on an object and display them in a history related list. Field history tracking can help you audit data quality, compliance, or business processes. Field history tracking cannot be configured from Schema Builder, but it can be configured from Object Manager. In Object Manager, you can select an object and enable field history tracking from its settings page. Then, you can choose up to 20 fields per object to track and add the history related list to the page layout. Reference: https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.schema_builder_overview.htm&type=5
NEW QUESTION # 52
A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity team.
Which two options would be required for a sales rep to add a rep to the opportunity team?
Choose 2 answers
- A. A permission with Edit access on the Account object
- B. Transferred ownership of the Account to the sales rep
- C. A role above the Opportunity owner in the role hierarchy
- D. Transferred ownership of the Opportunity to the sales rep
Answer: A,C
Explanation:
To add a user to an opportunity team, you need Edit access on the account associated with the opportunity and either own the opportunity or be above the owner in the role hierarchy. Reference: https://help.salesforce.com/s/articleView?id=sf.teams_adding.htm&type=5
NEW QUESTION # 53
An administrator at Cloud Kicks has enabled Territory Management and is setting up a territory model. Some users in a territory need to access Contacts and Opportunities related to the Account.
Which two capabilities are available for users in a territory?
Choose 2 answers
- A. View and Edit
- B. View. Edit, Transfer, Delete
- C. View Only
- D. View and Transfer
Answer: B,D
NEW QUESTION # 54
Universal Container categorizes its accounts with one of two status values-Prospect or Customer. The administrator wants to automatically change the valuefrom Prospect to Customer when an opportunity is won. What can the administrator do to accomplish this? Choose 2 answers
- A. Create an opportunity workflow rule that updates the Account Status field
- B. Use Visualforce to update the Account Status field
- C. Use an Apex trigger to updated the Account Status field
- D. Create an Account workflow rule that updates the Account Status field
Answer: A,C
NEW QUESTION # 55
Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open.
How should an administrator configure this requirement?
- A. Build a sequential milestone
- B. Create an independent milestone
- C. Configure an escalation rule
- D. Enable milestone tracker
Answer: D
NEW QUESTION # 56
Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names. Management wants to improve the user experience but also keep the data Integrity of contacts.
What should an administrator implement for this issue?
- A. Change the duplicate rule to report Instead of alert so the message is avoided.
- B. Update the matching method on the rule from fuzzy to exact for First Name and Last Name.
- C. Include the Email field to the existing matching rule for a more exact match.
- D. Add a secondary matching rule to the duplicate rule to match on the associated customer.
Answer: B
NEW QUESTION # 57
Cloud Kicks has Service end Soles Manager roles that need to be able to see a I Accounts. Currently, they each have their own custom profile. The organization-wide defaults are set to Private and a sharing rule share access to Accounts to the sales and service teams based on criteria.
What should the administrator do to allow the service and sales Manager to sec all Accounts?
- A. Set the organization-wide default for Accounts to Public Read Only.
- B. Create a permission set with view All to Accounts and assign it to the Service and Sales Managers.
- C. Move the Service and Sales Managers higher in the role hierarchy.
- D. Configure a custom profile for each manager that gives them view All on Accounts.
Answer: B
Explanation:
A permission set is a collection of settings and permissions that can extend users' functional access without changing their profiles. By creating a permission set with view All on Accounts and assigning it to the service and sales managers, an administrator can grant them access to all account records in their org without modifying their existing profiles. Reference: https://help.salesforce.com/s/articleView?id=sf.users_permissionsets.htm&type=5
NEW QUESTION # 58
What access can users have to Accounts and Opportunities when territory management is enabled?
- A. View Account records regardless of the account record owner.
- B. Transfer and Delete opportunities regardless of the owner of the record
- C. Edit Opportunity records regardless of the account owner
- D. Edit, Transfer and Delete Opportunity records regardless of the record of the owner.
Answer: A
NEW QUESTION # 59
Admin wants to make exact copy of production metadata in developer sandbox.
- A. Schedule full weekly backup
- B. Create and Deploy changeset
- C. Schedule Sandbox refresh
- D. Use Developer Console
Answer: B
NEW QUESTION # 60
The sale VP notices several sales reps generating a contract too early in the sales stage. The help correct this Behavior, the has requested the Create Contract button only be available when the opportunity reach... negotiation stage.
How should the administrator meet this requirement?
- A. Modify page layout.
- B. Configure dynamic action.
- C. Create a custom permission.
- D. Create a validation rule.
Answer: B
NEW QUESTION # 61
An administrator is given a .csv file of 5,000 leads with External Id and Status fields. They need to match existing and add new records with Data Loader.
What action should be taken to populate the Status field on the records and add new records?
- A. Export
- B. Upsert
- C. Insert
- D. Update
Answer: B
Explanation:
Upsert is an operation that can either update existing records or insert new records based on the External Id field. This way, the administrator can match existing leads and add new ones with Data Loader. Reference: https://help.salesforce.com/s/articleView?id=sf.data_loader_upsert.htm&type=5
NEW QUESTION # 62
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