Maximum Grades By Making ready With CRT-211 Dumps UPDATED 2024
Prepare CRT-211 Exam Questions [2024] Recently Updated Questions
To earn the Salesforce CRT-211 Certification, candidates must have a solid understanding of Salesforce's advanced features, such as data management, analytics, and process automation. CRT-211 exam consists of 60 multiple-choice questions, and candidates have 105 minutes to complete it. CRT-211 exam's passing score is 65%, and candidates who pass the exam receive a certificate showing their achievement.
To be eligible for the Salesforce CRT-211 exam, candidates must have already earned the Salesforce Certified Administrator certification. This prerequisite certification ensures that candidates have a foundational understanding of Salesforce and have experience working with the platform. Candidates who pass the CRT-211 exam will earn the Salesforce Certified Advanced Administrator certification, which demonstrates their expertise in managing complex Salesforce environments.
NEW QUESTION # 69
The support managers want a way to identify other cases that require similar skills or help articles. This will allow them to easily determine appropriate support agents that can assist with reoccurring customer issued.
Which two of object relationship should help accomplish this?
- A. Self-Relationship
- B. Master-Detail Relationship
- C. Hierarchical Relationship
- D. indirect Relationship
Answer: B
NEW QUESTION # 70
What are the similarities of customizable and collaborative forecasting? Choose2
- A. Monthly and Quarterly Forecasts
- B. Quotas
- C. Territory Management
- D. Submit Forecast
Answer: A,B
NEW QUESTION # 71
Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names. Management wants to improve the user experience but also keep the data Integrity of contacts.
What should an administrator implement for this issue?
- A. Add a secondary matching rule to the duplicate rule to match on the associated customer.
- B. Update the matching method on the rule from fuzzy to exact for First Name and Last Name.
- C. Include the Email field to the existing matching rule for a more exact match.
- D. Change the duplicate rule to report Instead of alert so the message is avoided.
Answer: C
Explanation:
A matching rule is a rule that defines how records are compared for duplication based on certain fields or fuzzy logic. By including more fields or changing the matching method, you can make the matching rule more or less strict and reduce false positives or negatives. In this case, including the email field to the existing matching rule for contacts can help avoid duplicate messages for common names by checking if the email addresses are also identical. Reference: https://help.salesforce.com/s/articleView?id=sf.matching_rules_create.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.matching_rules_considerations.htm&type=5
NEW QUESTION # 72
AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team.
What relationship should be used to relate the Audit object to the Account object?
- A. Master-Detail
- B. Lookup
- C. Self
- D. Many-To-Many
Answer: B
Explanation:
A lookup relationship creates a link between two objects. The child object can have its own security settings and does not inherit them from the parent object. This is suitable for audit records that need to be preserved and accessed by a specific team. Reference: https://trailhead.salesforce.com/en/content/learn/modules/data_modeling/relationships
NEW QUESTION # 73
Cloud Kicks has organization-wide snaring defaults on the opportunity set to prvete. However, members of the finance team need to see closed won opportunities. The Drama team members all have roles under the finance director, while the sales team members have roles under the sales marager.
Which two options should the administrator use to meet these criteria?
Choose 2 answers
- A. Create a criteria-based sharing rule where the won field = true.
- B. Select all opportunities owned by the sales manager role.
- C. Make an owner-based sharing rule where the wnn field - true.
- D. Share with roles and subordinates of the finance cirector role.
Answer: A,D
Explanation:
Two options that the administrator should use to meet these criteria are:
Share with roles and subordinates of the finance director role. This option allows you to grant access to records based on the role hierarchy of your org. You can share records with users who are in a specific role or in roles below that role in the hierarchy. In this case, you can share records with roles and subordinates of the finance director role, which includes all the members of the finance team.
Create a criteria-based sharing rule where the won field = true. This option allows you to grant access to records based on certain field values or formulas. You can create a criteria-based sharing rule on opportunities that grants access to records where the won field is true, which means that the opportunity stage is closed won.
The other two options are incorrect because:
Make an owner-based sharing rule where the won field = true is not an option because owner-based sharing rules do not allow you to specify field values or formulas as criteria. Owner-based sharing rules only allow you to share records based on who owns them or what role or group they belong to.
Select all opportunities owned by the sales manager role is not an option because it does not meet the criteria of sharing all closed won opportunities. It only shares opportunities that are owned by users who are in the sales manager role, regardless of their stage.
NEW QUESTION # 74
An administrator is given a .csv file of 5,000 leads with External Id and Status fields. They need to match existing and add new records with Data Loader.
What action should be taken to populate the Status field on the records and add new records?
- A. Upsert
- B. Export
- C. Insert
- D. Update
Answer: A
Explanation:
Upsert is an operation that can either update existing records or insert new records based on the External Id field. This way, the administrator can match existing leads and add new ones with Data Loader. Reference: https://help.salesforce.com/s/articleView?id=sf.data_loader_upsert.htm&type=5
NEW QUESTION # 75
The VP for Marketing wanted to create a new campaign per region on Accounts with no open Opportunities. What tool can you use?
- A. Standard Filter
- B. Joined Report
- C. Cross Filter
- D. Analytical Snapshot
Answer: C
NEW QUESTION # 76
Which of the following features is NOT unique to Salesforce Knowledge?
- A. Article Types
- B. Custom Page Layouts
- C. Categories
- D. Synonym Search
Answer: B
NEW QUESTION # 77
After setting up field history tracking on the Account object, the administrator for AW Computing wants to retrieve the field history data for analysis.
how should the administrator acquire this data?
- A. Create a list view of Account History and print using the Printable View action.
- B. Query and export the Account History object using Data Loader.
- C. Use the Data export service in setup.
- D. Create a report of Accounts and export it to Excel.
Answer: B
Explanation:
Query and export the Account History object using Data Loader is how the administrator can acquire the field history data for analysis. Data Loader is a tool that allows administrators to import, export, insert, update, delete, or upsert records in Salesforce using CSV files. Data Loader can handle large data sets and complex data transformations. Data Loader can be used to query and export the Account History object, which stores the field history data for accounts, using SOQL statements.
NEW QUESTION # 78
Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.
What should the administrator do to help manage the plan?
- A. Use Flow to automatically create and assign entitlements.
- B. Ensure milestones are in place for the maintenance plan.
- C. Create a support process for the maintenance plan.
- D. Set up and configure entitlement templates.
Answer: D
Explanation:
Entitlement templates are a way to automatically create and associate entitlements with products or service contracts. They can help simplify the management of entitlements and ensure that customers receive the correct level of service. Entitlement templates can also be used to define service levels, milestones, and entitlement processes for different types of products or service contracts.
NEW QUESTION # 79
Which of the following is a typical user of Salesforce Knowledge?
- A. Support Agent
- B. Sales Rep
- C. Internal Training Team
- D. End Customer
- E. All of the above
Answer: E
NEW QUESTION # 80
An administrator would like to know which delegated administrators are actively customizing their organization. Where can the administrator find this information?
- A. Login history
- B. Setup audit trail
- C. Debug log
- D. Delegated administrator log
Answer: B
NEW QUESTION # 81
If a system administrator has unchecked the" Enable Content Pack Creation" setting, what can users do with content packs? * (1 Point)
- A. Users cannot do anything to existing content pack
- B. Users can modify existing content packs
- C. Users can only edit description and title of existing content packs
Answer: A
NEW QUESTION # 82
The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?
- A. Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status
- B. Use a formula field to calculate the difference between the current and created date when the status changes
- C. Use a publisher action to change the status value and a workflow rule to update a date field
- D. Turn on Field History tracking for the lead status field and create a report based on that field
Answer: D
NEW QUESTION # 83
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers
- A. Chat can only be added to Console navigation Lightning apps.
- B. Chat must be routed with Omni-Channel in Lightning Experience.
- C. Chat can only be added to Standard navigation Lightning apps.
- D. Chat is unavailable in Lightning Experience if also using Omni-Channel.
Answer: A,B
Explanation:
Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is the only way to route chats to agents in Lightning Experience1. Chat can only be added to Console navigation Lightning apps because Chat is a console app feature and requires a console app with a console navigation style2. Reference: 1 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_omnichannel.htm&type=5 2 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_app.htm&type=5
NEW QUESTION # 84
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers
- A. Chat can only be added to Console navigation Lightning apps.
- B. Chat is unavailable in Lightning Experience if also using Omni-Channel.
- C. Chat must be routed with Omni-Channel in Lightning Experience.
- D. Chat can only be added to Standard navigation Lightning apps.
Answer: A,D
NEW QUESTION # 85
Users at AW Computing use a custom object to manage order*. All profiles share a single page layout. Customer Service and Sales users express frustration overseeing actions that-do not always apply to their situation on the page layout.
What should an administrator recommend?
- A. Create separate record types for the Customer Service and Sales users' records.
- B. Make two separate Lightning record pages and assign them to the applicable profiles.
- C. Configure two separate permission sets and assign the appropriate permissions to each user.
- D. Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.
Answer: D
NEW QUESTION # 86
DreamHouse Realty currently deals only with single-family homes but is expanding its business it include condos in large cities. There are some features and amenities that inly apply to condos, such as the amount of a deposit and concierge services.
How should an administrator configure the Opportunity object to ensure that only relevant fields are displayed on the record?
How should an administrator configure the Opportunity object to ensure that only relevant fields are displayed on the record?
- A. Build a Lightning component to display fields that only apply to condos.
- B. Configure a validation rule to display fields based on the type of property the user is viewing.
- C. Create a Record Type for the type of property and custom page layouts for each.
- D. Make is custom Lightning page to display specific fields based on the type of property.
Answer: C
Explanation:
A record type allows administrators to offer different business processes, picklist values, and page layouts to different users based on their profiles. By creating a record type for the type of property (single-family home or condo), DreamHouse Realty can assign different page layouts to each record type that display only relevant fields for each property type. The record type can also determine which sales process and path are available for each opportunity. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
NEW QUESTION # 87
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In order to prepare for the CRT-211 exam, candidates should have a thorough understanding of the Salesforce platform and should have experience working with it in a real-world environment. There are a number of resources available to help candidates prepare for the exam, including study guides, practice tests, and online training courses. Salesforce also offers a certification preparation program that includes instructor-led classes and hands-on training.
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