Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Implementation solutions that work in conjunction with baseline application functionality
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How much does ServiceNow Certified CIS CSM costs
- Length of Exam: 85 min
- Examination Fees: $400 USD
- Examination Name: ServiceNow Certified CIS CSM
- No of Questions: 85 Questions
- Types of questions: Performance Based Questions
- Passing Score: 60% or higher
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Functionality and features added or changed in the current release
- State model and default process flow
- Basic and advanced operations performed by users and the system
- Basic and advanced features in baseline installation of the current release
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ServiceNow CIS-CSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CSM configuration | 38% | - CSM application setup - Routing and assignment rules - Supported communication channels - Case types configuration |
| Case management | 17% | - Major issue management - Case digests and service definitions - Case state flows and lifecycle - CSM workspace usage - Case actions, tasks, and escalations |
| CSM foundational data model | 27% | - Business models - Contracts and entitlements - Install base management - Product models |
| CSM Best Practices and Knowledge Management | 10% | - Knowledge management functionality - CSM implementation best practices - Article quality and search |
| CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Customer portals and service catalog setup - Platform analytics and reporting tools - Special handling notes, SLAs, and targeted communications |




